Build software for agents, not just humans
Instead of adding more dashboards and more tabs for people to click through, I exposed our business logic as tools an AI agent can use.
Today I built something that changed how I think about building systems. Instead of adding more dashboards and more tabs for people to click through, I exposed our business logic as tools an AI agent can use.
In 3 seconds, the agent pulls the submission, checks the proof score, scans for data discrepancies, verifies the address, checks for duplicates across the entire customer history, and gives me a recommendation with every red flag listed.
The agent doesn't click. It calls functions.
What took a team of 8–10 reviewers working full shifts can now be handled by one person in conversation with an agent. Not because the people are slow — the process is slow. Clicking through tabs, cross-referencing screens, and copy-pasting between systems.
We're living in an incredible period of time. We went from "build a UI for humans" to "build tools for agents to orchestrate the process."
I'm going to write more about this soon.